Welcome to the first issue of the OnRequest™ Client e-Update... the Support, Development and Production teams at Advanced Planning Technologies, Inc. will be bringing you timely and critical user information to expand your knowledge of OnRequest™ and facility managment-related issues.

In this issue...

• Using OnRequest™ to link to vital documents, pictures, and scans, such as Roof Plan information...
• Installing critical OnRequest™ Patches and Updates
• Getting around on the OnRequest™ website
• OnRequest™ Support information

"How do I store external information, such as scanned roof warranty documents, in OnRequest™ so it is easily accessible from within OnRequest™?"

Tony Reed of Advanced Planning Technologies, Inc. handles this situation in a few easy to follow steps.... click here to read more.

Installing critical OnRequest™ Patches and Updates

If you have installed OnRequest™ to a new PC and are having difficulties that you cannot resolve (especially with viewing layers or printing) the most common problem is not having the OnRequest™ patch installed.

You can download the patch from our site! Click here for complete instructions.

Getting around on the OnRequest™ website:

If you are new to OnRequest™ or an old "pro" ready to add some tools to your skill set, our website is a good place to start.

We're building a database of your support questions, facility management issues, and FAQ which are at your fingertips, 24/7.

Already available on the OnRequest.info website:

• OnRequest™ FAQ;
• Demonstrations of our OnRequest™ ViewOR™ suite of products;
• A catalog of the Features of OnRequest™;
• A Glossary of OnRequest™ and Facility Management Terms;

....and more is on the way!

OnRequest™ Support information:

You can receive OnRequest™ Support in a variety of ways:

• Via email: support@apt-cafm.com
• Via phone: 608.785.7077
• Via mail: Advanced Planning Technologies, Inc. 319 Main Street, Suite 400, La Crosse, WI 54601